Welcome to the thrilling world of shipping! Here, every package is a treasure chest waiting to be discovered, and every delivery is a journey filled with excitement. Are you ready to embark on this adventure? Let’s dive into the details that will guide you through the exhilarating process of shipping your precious items.
First, let’s talk about the heartbeat of shipping: order processing time. Your excitement is palpable, and we understand that! All orders are processed within 1-3 business days. Picture this: your order is like a racehorse, ready to gallop out of the gate. But hold on! During peak seasons, like holidays or sales events, it might take a little longer for your steed to break free. Patience is a virtue, and the thrill of anticipation only adds to the adventure!
Once your order is on the move, you’ll receive a Shipment Confirmation email that includes your tracking number. This is your map to the treasure! With this number, you can follow your package’s journey as it traverses the landscape, inching closer to your doorstep. Remember, the tracking information may take 24-48 hours to activate, so keep your eyes peeled!
Now, let’s navigate the waters of customs, duties, and taxes for international orders. If you’re shipping within the European Union, you’re in luck! Prices include VAT, and you won’t face any additional customs duties. However, if your adventure takes you beyond the EU, be prepared for potential customs duties and taxes. These charges are like hidden traps in a treasure hunt—unexpected but manageable. Always check with your local customs office to avoid surprises!
Shipping restrictions can sometimes feel like a maze, but fear not! We currently do not ship to P.O. Boxes or APO/FPO/DPO addresses. Certain products may also have restrictions based on their nature or destination. If you encounter a roadblock during checkout, you’ll be notified. Remember, every challenge is an opportunity to find a new path!
What if your package encounters a storm? If you receive damaged items, act swiftly! Contact us within 48 hours with photos of the damage. We’ll work together to find a solution, whether it’s a replacement or a refund. If your package goes missing, check with your neighbors or local post office first. If it’s confirmed lost, we’ll initiate a claim and offer you a full refund or replacement. Your adventure is our priority!
In conclusion, shipping is not just a process; it’s an exhilarating journey filled with twists and turns. Embrace the adventure, stay informed, and let the thrill of shipping lead you to your next treasure!